RETURNS & REFUNDS
Find information about our TuffBlock Buy Back Offer, refunds, exchanges and returns below.
TuffBlock Buy Back Offer
- Offer available for Australian and New Zealand residents only and orders made directly on the BuildTuff website (www.buildtuff.com.au).
- The number of unused TuffBlocks to be returned back to BuildTuff must not exceed five (5) units.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Our Buy Back Offer policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.