RETURNS & REFUNDS

Products purchased on buildtuff.com.au can be returned within 90 days of purchase in accordance with the Returns Policy below.

If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your products, please contact us at info@buildtuff.com.
To complete your return, we require a receipt or proof of purchase.
Your return box(es) should be clearly marked with “RA” and your Order Number. Example: “RATUFF1000".
- Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then notify you on whether we will proceed with your refund based on the state of the returned item/(s).

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. If your refund is still not fulfilled after 3 business days contact your card provider. Please note that there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@buildtuff.com.

To return your product, contact us at info@buildtuff.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75 AUD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Mainfreight

C/- BuildTuff

50-70 Radius Drive

LARAPINTA QLD 4110