Shipping Policy

** Domestic Shipping & Delivery (Australia) **

All orders are shipped using StarTrack and despatched from our warehouse in Brisbane, QLD 4110 Australia.

All items are fully trackable from start to finish and we will even make sure you receive email notifications along the way.

Shipping is free on all Australian orders, there is no minimum spend.

We aim to have your order processed, picked, packed and dispatched within 2-4 business days.

With that said, please allow up to 14 days for delivery as delivery times vary depending on your location.

Domestic (Australia) Transit Time

To get an estimated time of arrival please visit startrack.com.au and enter your details.

Sender's location: Brisbane, QLD 4110 Australia

Select Service: Express

** International Shipping & Delivery **

All orders are shipped using Australia Post and despatched from our warehouse in Brisbane, QLD 4110 Australia.

All items are fully trackable from start to finish and we will even make sure you receive email notifications along the way.

We aim to have your order processed, picked, packed and despatched within 2-4 business days.

With that said, please allow up to 14 days for delivery as delivery times vary depending on your location.

Although charges do not always occur, any customs or import duties charged once the parcel reaches its destination country must be paid and is the responsibility of the receiver.

More information can be obtained by contacting your local customs office.

If you have any further questions feel free to email us at info@buildtuff.com

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return delivery address for Residents within Australia & All Other Countries (Excluding United States and Canada)

Mainfreight
C/- BuildTuff
50-70 Radius Drive
LARAPINTA QLD 4110

Return delivery address for Residents within United States and Canada

PRD Enterprises
1103 Pinebrook Blvd
New Rochelle, New York 10804
United States
Phone: +1 (914) 729-4203

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@buildtuff.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@buildtuff.com and send your item to:

BuildTuff.com.au
15 Titanium Court
Crestmead, QLD 4132.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should contact info@buildtuff.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery Address

We cannot send to PO Box or Parcel Locker addresses. Please ensure you provide a residential address.