Buy Back Offer Terms & Conditions
TuffBlock Buy Back Offer
Offer available for Australian, New Zealand and North American residents only and orders made directly on the BuildTuff/TuffBlock websites [ www.buildtuff.com.au and www.buildtuff.com ]. The number of unused TuffBlock's to be returned back to BuildTuff must not exceed ten (10) units.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Our Buy Back Offer policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Return Delivery Addresses
Australian, New Zealand and all other country residents (Excluding North America)
15 Titanium Court
Crestmead, Queensland AU 4132
Phone: +61 7 3184 4000
North America Residents
1103 Pinebrook Blvd
New Rochelle, New York 10804
Phone: (914) 729 4203