Yes. Joey Valve should be installed by a licensed plumber to ensure correct installation, reliable operation and compliance with Australian plumbing regulations.This also helps ensure optimal performance and warranty coverage.

Unlike a standard isolating valve, Joey Valve is designed to automatically shut off water when leaks are detected - helping reduce the risk of costly flooding and water damage.

Purpose-built for Australian hot water systems, Joey Valve combines automatic leak protection, long-term reliability and fast plumber-friendly installation in one compact, easy-to-install unit.

Joey Valve is designed to be low-maintenance, with a sealed power system engineered to deliver up to 10 years of reliable operation without battery replacement under normal use.

The system can also be connected to mains power via USB-C for additional flexibility.

We recommend routine visual checks for smooth valve operation and any signs of leaks as part of standard hot water system servicing and general plumbing maintenance.

No. Joey Valve operates independently and does not require Wi-Fi, a smart hub or an internet connection for standard operation.

When water is detected, the system automatically shuts off water flow locally, helping protect your home even during internet outages or smart home disruptions.

For users wanting additional remote monitoring and alerts, BuildTuff will be offering a future upgrade with the Joey Valve Smart Home Adapter.

Joey Valve is designed for indoor plumbing applications where leak detection and automatic water shutoff protection are required.

Common applications include:
Hot water systems
Burst flexi hose connections
Washing machines
Dishwashers
Fridges with water connections
Laundries
Utility rooms
Basements and other leak-prone areas

Suitable for residential and light commercial installations.

No. Joey Valve is designed for indoor plumbing applications only and should be installed in protected environments away from direct weather exposure. Joey Valve is not suitable for outdoor installation or freezing conditions.

Yes. Joey Valve operates using a sealed long-life battery power system, allowing it to continue functioning even during mains power outages.

The system is designed to deliver reliable automatic leak protection independently of Wi-Fi or household power supply.

When moisture reaches the Joey Valve sensor, the system automatically shuts off water flow by actuating the valve to help reduce the risk of ongoing flooding and water damage.

A red indicator light and audible alert will activate to notify users that water has been detected and the valve has been triggered.

Yes. Burst flexi hoses are one of the leading causes of unexpected household flooding in Australian homes and can release large volumes of water in a short period of time.

If a hose fails while nobody is home, significant water damage can occur to flooring, cabinetry, walls, carpets and electrical systems.

Joey Valve helps reduce the risk of ongoing flooding by automatically shutting off water when leaks are detected.

No. Joey Valve is installed on the water supply line upstream of the appliance or fixture being protected. The leak sensor should then be positioned at the most likely point where water may accumulate if a leak occurs, such as beneath a flexi hose connection or hot water system.

Hot water systems can leak for a range of reasons, including ageing components, corrosion, excessive water pressure, failed seals, cracked tanks and burst flexi hoses or plumbing connections.

Over time, normal wear and tear can increase the risk of leaks developing unexpectedly - particularly in older systems or poorly ventilated areas.

If left undetected, even a small leak can quickly lead to costly water damage throughout the home.

Yes. Joey Valve is approved under Watermark AS5300.476 (Licence No. 080115) and AS4020 standards for Australian plumbing installations.

No. Joey Valve must not be installed on fire suppression supply lines.